O Canada! Our home and native land! True patriot love in all thy sons command. With glowing hearts we see thee rise, the True North strong and free! From far and wide, O Canada, we stand on guard for thee. God keep our land glorious and free! O Canada, we stand on guard for thee.
Its not much of a national anthem, which is why I understand that the majority of Canadian citizens would rather see Gordon Lightfoot’s Canadian Railway Trilogy replace this catchy ditty. But Oh, Canada, was I happy about your business acumen today.
On a day when Canada surpassed the United States in terms of household net worth (according to a study from Environics Analytics WealthScapes), I was attending a meeting in Montreal, and as is usual when I travel, the heavens opened up in New York and my flights were massively delayed. Fortunately, I was booked on a small Canadian based carrier called Porter Airlines. Airlines in the United States can learn a lot from how Porter handled the adversity caused by the usual New York City air travel delays.
Honestly, it appeared to me like Porter handled this massive delay the same way they handle day to day business. They did nothing special for me, no free hotels, no special services, nothing other than rebooking me on a delayed flight. But the staff at Porter (particularly their crew in Montreal) went out of their way to not only communicate about the situation, but to ensure that passengers were comfortable and informed. This is not a lot to ask, but the generally surly, angry and uncommunicative staff that I experience on most US based carriers is put to shame by this team.
Ok, so Porter airlines has a lounge offering coffee and soft drinks in Toronto, and beer and wine are offered on all of their flights making life easier in general, but when you are being delayed for 5 hours all you really want is to know if you will make it home or not. Never once did I think I would not make it home, and the airline gave me options if I were to get stuck.
I’m always a big fan to giving credit where credit is due, and Porter Airlines is a gem. No wonder Canadians are doing better than Americans.